Responsible gaming

Commit to responsible gaming with us. Learn about the measures we take to prevent gambling addiction and ensure a safe, enjoyable environment for all players. Your well-being is our priority.

Understanding the Impact of Gambling

Gambling should be a source of entertainment, but it can also lead to addiction, characterized by an uncontrollable urge to engage in gambling activities. Recognized both as an impulsive disorder and a psychological condition, it poses a risk to many. Nevertheless, most people gamble without any adverse effects. It is crucial to maintain control over your gambling habits to ensure they do not consume too much of your life.

Our Commitment to Safe Gambling

Our platform views gambling as a form of entertainment, not as a primary source of income. We strive to provide a transparent, safe, and controlled gaming environment for our clients. Recognizing the potential negative consequences of gambling addiction on personal and professional lives, we aim to help our users keep their gambling enjoyable and under control.

Responsible Gaming Strategies

To manage your gaming activities, consider the following guidelines:

Gambling Management Tools

Our company provides tools in your personal account to help you monitor and control the time and expenses associated with gambling. If gambling becomes too significant in your life, you have the option to request a temporary or permanent closure of your personal account by contacting our support service.

Self-Exclusion Program

If you feel you cannot gamble responsibly, our platform offers a self-exclusion feature. This voluntary action allows you to exclude yourself from our services for a period ranging from 6 months to 5 years or even permanently, depending on your preferences.

Activation and Enforcement

The restriction of your account will take effect after confirmation is received from our support service. If your access has not changed or the self-exclusion has not commenced as requested, please contact our support service immediately to resolve the issue.

Protection of Minors

Our company strictly prohibits gambling by minors. We do not advertise our services to minors or individuals with mental disorders. If you share your device with minors, you are responsible for ensuring they cannot access your account details or the services of our gaming platform.

If you or someone you know is struggling with gambling, we recommend reaching out to one of the organizations that can help address this issue.

  1. Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by gambling.
  2. Alpha Healing Center specializes in treating gambling addiction through a comprehensive recovery program.
  3. BeGambleAware offers free, confidential help to anyone who is concerned about their own or someone else’s gambling.
  4. Gamblers Anonymous is a community of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from gambling problems.

The following questionnaire is commonly used by various anonymous gambling agencies to help players determine if they are compulsive gamblers or at risk of addiction:

If you find yourself leaning towards pathological gambling after taking the test, consider the option to limit or block your account. Note that customers who have blocked their accounts due to gambling problems cannot immediately reactivate their accounts, and further payments on these accounts will not be accepted. At the same time, please do not forget to apply for a refund of any credits you are owed. Any cancellation of an exclusion will only take effect seven days after we receive notification.

Customers with blocked accounts will not be able to access any of the real money games. However, you can still enjoy the risk-free games offered on the site. Let’s work together to keep gaming fun and entertaining. Maintain control and reach out to us whenever you feel the need for help!

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